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      the salesperson experience
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      streetwise stories of the beverage marketplace
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      insider questions and answers
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      a view from the table
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SPLASH DECANT 09/01/20

Is it Art or Science?

Asking if the beverage game is an art or a science is the wrong question – it’s almost always too much of one and not enough of the other.

EX: If you can look at your inventory turn over a relevant period and predict exactly what will sell next month, you are selling a commodity, not a handmade product. Everything goes out the window when there is an external force like an economic downturn or once-in-a-lifetime pandemic or a restaurant closing or a retailer gets hit with a wicked fine that leaves them cash-strapped.

Most of the time there isn’t enough art. There is no song, cadence, belief, impulse or feel – an absence of rubato.

Anyone can run a report and think they have the answers. But to weave art into what you do requires a strong, invested core.

Conversely, working purely on artistic impulse without observing data and you are a fool – maybe at times a lucky fool, but a fool.

Relearn to thread this needle every day and you will find a balance that others wish they had.

“

SPLASH DECANT 08/01/20

The Biggest Beverage Industry Reset in History

We are in the middle of the biggest reset in beverage industry history since prohibition.

What we once knew as “normal” is flattened, cracked, and in many cases, decimated by the pressure test of the coronavirus. Today it is a tabula rasa – a leveled playing field that will not be repeated in our lifetimes.

Legacy importer/distributors are shaken up and quietly toppling over.  Sales reps are getting laid off in droves because the pre-covid sales rep role no longer exists.  Wine clubs are the new, splashy-blasty trend. Celebrity-owned, mostly private label wines are occupying valuable shelf space instead of grower/producers. Athletes are moving into the beverage space in droves with wineries, brands and partnerships.

The beverage game has been shifted forever, but because of the dynamic reshaping of the industry, more is possible than ever before.

High-level producers are in play. Internal culture in distribution can be invested in and changed for the better. We can extend a hand to those that have felt like they can’t enter this business. The old 8-track business models of the beverage industry can move into the now – or wither away.

Look around. It isn’t the beverage version of Planet of the Apes and we aren’t looking at Lady Liberty. It is time to rethink, renew, and execute on something new that really represents the future.

“

SPLASH DECANT 05/01/20

A Pause – Returning Soon

A Pause – Returning Soon

It has been a while. I have many posts in queue that I just can’t bring myself to publish.

When I think about the passionate table side messengers that would leave a bottle without a word, or the intuitive advocate behind a full rack of wines that points me in the direction of a new, quiet jewel, I am deeply saddened. I am brokenhearted that I may not see them making art in their work again – that they may not return. It is a difficult possibility to accept.

Not only is it hard to see the light right now, but the world around me is screaming that this is a time for reflection and recalibration and I am going to listen. The world has shifted and we must to shift with it.

While there are so many more uncertainties today, I am certain that the beverage industry that I have been blessed to be a part of and work with over the years is the most dynamic and imaginative group of people around. We will rebuild this together and it won’t look like it did before. But we must charge forward – resolute and clear-eyed.

I will be back making new things in August. Until then, I wish you hope and safety and good health.

RL

 

“ We will rebuild this industry together...

A Long Walk

April 28th, 2020 – Bushwick, BK

Walking at dusk in my neighborhood is like wandering into a zombie movie set and not knowing it isn’t real.
Rebel restaurants with masked people doling out batched Negronis and Beer. They are making the best they can with whatever they have.
Every block, shiny signs are without luminescence loom over an empty space or new mercado. Every sound seems louder. Each truck that crashes by to deliver something essential snaps me back to the edge of the corner.

The birds chirp and sway. The flowers are in broad bunches of blooms. Both unaware that there is unfathomable uncertainty and hope and despair all around them.

I cry under my mask and wonder if anyone can tell. Do we even really look at each other any more as we dodge to at least six feet away like a giant game of human tetris? How can we see each other again?

But what can we do? We breathe. We stay present. We walk forward, not knowing what is ahead (we never knew before…).

SPLASH DECANT 02/13/20

The Dangerous Domino Effect of the Wine Tariffs

Pres. Macron and Pres. DJT - Wine Tariff

The Dangerous Domino Effect of the Wine Tariffs

Many articles have been written about the threat to the wine industry from the 25 percent wine tariffs imposed in October of last year and the threat of the up to 100 percent proposed in December. But not enough attention has been given to the dangerous domino effect the tariffs have initiated.

These tariffs – both proposed and already imposed – have acted like a string of napalm bombs.  The lingering impact is more destructive than anything I have ever witnessed in the wine business previously. The after-shocks have shook the very foundation of the wine distribution chain and left a looming shadow of the grim reaper hovering over the whole industry.

It would be impossible to fully illuminate the panic that has set in on the U. S. importers and the subsequent reaction of business actions/decisions that have occurred in response – but below are a few of the major shifts I have seen in the game.

In response to the proposed tariffs, there was a giant effort by the industry assembled opposing them, but it may not be enough as we go into the second supposed decision moment on Tuesday.

I hope everyone keeps the pressure on their representatives, because the threat is definitely not over.

What is certain is that there is immense confusion about which tariffs are still in play and a palpable fear among those in the wine industry that realize that the heavy tariff hammer could still come crashing down.


The Facts

On October 18th of 2019, in retaliation for the Airbus/Boeing ruling by the W.T.O., the U.S. imposed a 25% tariff on products from Germany, France, Spain, and the United Kingdom, including wines of 14% or lower.  These tariffs are due when the products pass customs. For a full list of the October tariff products, click here.

In December, less than two months later, the U.S. formally proposed to escalate and expand the tariffs to up to 100% tariffs on all wines from the EU (and other EU products). These proposed tariffs are also related to the W. T.O. ruling in favor of the U.S. This tariff threat is still active and could still be imposed. Click to view the proposed list here.

French President Emannuel Macron apparently had a “great conversation” with our president and they agreed to a truce (announced via twitter) for 2020. This supposed truce is in response to the 3% digital tax that was passed into law last year in France and retaliatory “extra” tariffs threatened by the U.S that do not relate to the W. T.O ruling. This truce apparently means (color me dubious) that French sparkling wines like Champagne, Crémant, etc., are spared from this retaliatory tariff – at least for now.

Contrary to some confusing press coverage and social media posts, this “twitter truce” has nothing to do with the up to 100% tariff proposal that is still in play. 


A Shape-Shifting Moment

If the emotional mindset of market were reflected in the stock market, it would be in a free-fall full sell off. Importers are straight up shook.

What happens during these moments? A massive reorganization of the whole shape of the industry, followed by acquisitions and consolidation.

Cadence Alteration

This is a business that works on a cadence – there is a tempo to importing wine from Europe in shipping containers.

The 25 percent tariffs that were imposed in October came as a surprise and put immediate pressure on countless importers with wine already on the water.

The timing of the October 25% tariff (going into the busy season of ’19) cut into 2019 profits and likely pushed some importers into the red.

With the imposed 25% and subsequently threatened up to 100% tariffs, the cadence of the entire wine import business became immediately corrupted, leading to significant bear trap scenarios highlighted below. In short, it is already real messy and will get nasty before it gets any better.

Right now, importers are actively trying to share the current tariff costs by asking for discounts from the wineries, putting new wineries they were planning to launch on hold and most alarmingly…questioning whether to put wine on the water at all.

Scale Trouble

There are a plethora of “small” importers in the game. The small, specialist importer segment is one of the largest growth segments of the past decade. Many of these smaller operations don’t hold a lot of stateside inventory or have large cash reserves. The currently imposed 25% tariffs impose a major strain, and in many cases, the threatened tariffs put a halt to any ordering in the new year…which brings me to the next problem:

Out of Stocks Galore

Normally the first months of the year (January/February) are naturally lean in inventory. Importers are re-upping after the high velocity buying/selling of the holidays and there are some end of year tax considerations.

Because of the imposed 25% and threatening prospect of up to 100% tariff threats, many importers were horrified to order more wine for the new year. The idea of re-ordering wine presented an incredible risk.

This dynamic is creating a shocking amount of stock outages and once-in-a-sales-lifetime opportunities for those with inventory to fill the open spaces on lists and shelves.

Sadly, as of this moment, a few notable importers are still waiting to order wine. They are afraid to get hit with a higher tariff that is imposed while wine is on the water, and can you blame them?

Pricing Push

Importers and their distributors are going to start to raise pricing in response to the imposed 25%. This has already started to ripple through the marketplace and will continue to over the coming months.

Will we reach the Sancerre ceiling? Will some categories start to fail because they will inch past the consumer comfort zone with pricing? I think it is a wine by wine situation, but there will surely be strong changes. Additionally, certain “on fire” categories will move past the sweet spot on lists and start to stagnate – they just won’t fly off lists like they used to.

Here’s what I know for sure: the action of moving a customer from one category to another is much harder than it seems. The Touraine Sauv Blanc customer doesn’t automatically start buying the New Zealand Sauv Blanc.

Further, if the currently imposed tariffs are upped to 100% and/or expanded to other countries in the EU, the category discomforts get amplified exponentially.

Collector Heaven

Collectors are secretly loving this. A collector with wine in their cellar stateside looking to sell is in wine heaven. All of the notable/collectible wine is worth more now and can be sold or consigned at a premium to restaurants and retailers in NYC.

“ ...there is immense confusion about which tariffs are still in play and a palpable fear among those in the wine industry that realize that the heavy tariff hammer could still come crashing down.

Rep Moves

No one in this business enjoys being out of stock and it isn’t ever a good look with any customer. Bring up stock outages/inventory problems to a sales rep and there is always a twitch. It is the strobe light of beverage sales.

Sales reps don’t like sales haircuts. They hate the prospect of the sales floor dropping out from under them because of short inventory.

For this reason, you are going to see some sales rep movement; reps are going to look for greener grass.

Producer Shuffle

Producers are going to move to new importers for the U.S. and/or allocate more wine into other markets around the world. They HAVE to look for the right place to keep stable sales.

This is exceedingly complex because coveted producers are often smaller production and they don’t necessarily have to sell to the U.S., but the past ten years are a good argument that they would be risking quite a bit if they choose to not be represented in the thirsty U.S. market.

What does this do for the natural wine tribe? It isn’t good for availability or representation and the pricing increases are going to be a heavy burden. Think about the Loire Valley in particular…

The DI Model Danger

Going direct is another trend of the past decade – it means cutting out an importer (or distributor) tier, controlling pricing, and ultimately making more profit margin. I have written about the responsibility of import and distribution before; it isn’t as easy as it looks. Retailers and Direct-to-Consumer operations have been using email campaign programming to pre-sell, import, then deliver the wine to customers. Now they are going to face the same difficult and existential question the classic importer faces: do we risk it? Do we risk the chance that there will be more tariffs imposed on wine on the water that we have already sold and then have to pay the tariff on it when it arrives?

For now, this model or any variation of this model looks exceedingly dangerous.

 

Who wins?

Simple answer: Stateside inventory plus cash for buying power (or the possibility of borrowing cash), and consistent payment patterns over the past few years with producers equals a major upper hand. Some might even call it a wealth of inventory – I call it the model that will win every time.

SPLASH DECANT 12/31/19

The Best of 2019 – a List

The Best of 2019 – a List

I give you the best of 2019…


Best Restaurant Conversation – Heard at Bar Pisellino

Q: What’s the name mean?
A: It means little dick.
Q: Oh, do you have lattes?

BTW, this is a brilliant Bar for Vermouth and cocktails in the evening and incredible coffee and pastries during the day.

Best Wine Service – Andrew Newlin, Raouls

I was lucky to be served by so many greats this year, but Andrew Newlin (now working for Thomas Keller in Miami @ Surf Club) is about as fast on his feet with table side banter as it gets and in my mind, he made wine service great again. Watching him serve wine multiple tables at Raoul’s looked not only like a blast – but he made it look real easy. Slow clap for Newlin.

Best New Restaurant – The Banty Rooster

This was a tough one. The Banty was a late entry and offers a brilliant and delicious menu of southwestern food (you need anything with Hatch Green chiles, thank me later), a room with a purpose, and the most charismatic, intelligent and lovely proprietor and chef team you could imagine. Go here yesterday.
Infatuation review here.

Best dish – Estela

Not really a shocker, but the red shrimp and mushroom dish from chef Ignacio Mattos and the team at Estela was an epic and sensual wave of umami, texture and balance. The dish is James Brown’s Get On Up meets the Mozart Requiem Lachrymosa; a religious experience of dark and light.

And Smeltz + somm crew know how to have fun and pair wines as well as any wine team in the city.

Best Cocktail – Momofuku Ko (Bar)

The 3/4 cocktail at the Momofuku Ko bar could be served anywhere and would be loved. Simplicity and beauty in one cocktail. I drank it and couldn’t help think – “why didn’t I think of that?”

Recipe:
¾ oz. white rum
¾ oz. bourbon
¾ oz. Braulio
¾ oz. Nonino

Stirred, served over large rock. Lemon twist expressed, but not in the drink.

Best Wine – Capellano Super Barolo 1947

Super Barolo from Capellano 1947 shared by a trusted and generous friend. This wine that whispered “carpe diem” like that scene in dead poets society and I didn’t laugh – I took it friggin’ seriously.

Best Winemaker – Nate Ready of Hiyu/Smockshop Band

I admit, I am biased. I also have the pleasure of working with many epic winemakers. But the winemaker challenging current viewpoints while changing the future of American wine is Nate Ready of Hiyu and Smockshop band. The work he is doing is without category and evades the easy bucket we all want to place wine in. He also shepherds (along with a wonderful team), a place that is equal parts faviken, permaculture farm, and monastic meditational dream where the team creates a bit of art everyday with nature.  The wines are not for everyone, but isn’t that the point?

Best Wine Event – Running of the Scales, De Maison Selections

Andre Tamers of De Maison Selections pulled of the most incredible wine event that will ever be put on.
This was like pulling off the fyre festival of wine and spirits that actually worked – ran smoothly and completely as planned.

“ This was like pulling off the fyre festival of wine and spirits that actually worked - ransmoothly and completely as planned.

Best lunch – Alain Passard Farmhouse in Normandie

Lunch at Alain Passard’s garden and farmhouse in Normandy.
Jedi service, incredible company that understood the nuance, execution and soul of the food in an open and generous setting. The farm tour was pretty awesome, even in the rain.
This was a lunch for the history books. Note: you can believe the hype – Alain Passard is not just a charismatic showman, but one helluva cook. Watching him is like watching a Cata. He knows every move, every subtlety.

Best Dinner – Olmsted

After eating at Olmsted this year, it embarrassed me that I hadn’t been there before.
Casual, warm and pulsing – this room and the charming outdoor space is perpetually packed for a reason. All of the food was layered and delicious. And Bonus -the Wine Director, Zwann Gray, could be the most smile inducing and intentional somm you encounter in the city. Go here yesterday. A total must.

SPLASH DECANT 11/15/19

NYC Beverage Market Quickfire – November 2019

NYC Beverage Market Quickfire – September 2019

We are in the last quarter of 2019 and the NYC Beverage landscape is wacky as F#$(&.

Below are some broad trends that are shaping the market today.


Mayday Mayday Rosé

Was this a good Rosé season? Maybe for some, but saturation is pushing the rosé category into the danger zone. For a while, selling Rosé seemed like a sure thing. Not anymore. If we want to Maké Rosé Great Again, the buyers are going to have to adjust – and the importer/distributor is going to have to be smarter.

I will tell you this – my earlier Rosé article holds true; if you DI’d Rosé and let the rest of the season go you are probably laughing at those that have thousands of cases left.

Portuguese Wine…WTW?

Portuguese wine has been building over the last year, but more and more real wine coming from Portugal is flowing through the market. Luis Seabra broke through on the top end and premier NYC retailers are putting Portugal on offers and selling them out like crazy.  Quality, story, price, well-launched. I see this continuing to grow. Look for Importers to start looking for more…

Natty Wine Story – The Tribe and OG’s

Natural Wine is not built on the wine, but the Tribe. Sick of hearing about Natural Wine? So what. What about all the people that are just hearing about it? That’s the build and trajectory. The definition of Natural wine isn’t what everyone says it is or isn’t. IT ISN’T THE WINE. It is the people that make and drink it that define the movement. This is BeBop – it ain’t for everyone, and that is part of the strength.

There are going to be more tussles about who the cool kids are in the natural wine cafeteria and who the uncool folks are; the Natural Wine version of what do you bench…And heads up, the OG Natural Wine ambassadors are not too keen on stepping to the side so the young and new can jump in. Look for some Fratty Natty hazing.

I take over your bar, you take my wines…

There have been and will continue to be many wine takeovers, so many your head will spin.

And they will always be the best deal on wine and food and work out well for everyone involved. Kidding…

Alt-Burgundy

Since the one-percenters burgundies are getting even more expensive as demand grows and the wines are traded like baseball cards at auction, alternative Burgundy is having a moment. Any ghetto category that used to be laughed at like Rully or Givry now has a chance at some play.

“ Is the Orange Man in the white house driving the NYC crowd to drink?  UMMM...HELL YES.

Educate the People

A few wily marketers in the restaurant biz have attempted to stake a claim on educating the consumer at low cost and with a very high impact/return.

Education isn’t just for the retailer anymore – and this will continue to expand. Another interesting attention-grabbing move. Bravo.

The Trump Bump

Is the Orange man driving the NYC crowd to drink?  UMMM…HELL YES. The press got more subscribers and we got the uptick in consumption. This will most likely keep going until he is out.

Wait, we can’t taste that?

Act now or this wine will be gone! Email me for an allocation, this is so rare and hard to get.

Alice Feiring put up a post on instagram about the email blast and the comments are hilarious and at times insightful.

The truth is that smaller importers are starting to get used to offering a few cases here and a few cases there – acting like there is so much demand for the wines they represent that the wines sell out immediately. This model only resonates with me unless they are being honest. So I ask you…are they being honest? Are they using the word allocation as a manipulation?

My take is this: sometimes the wine does actually sell out before release. And if you have an addiction to these wines and want to support them, you should respond. Ask if you can pop a bottle to check out the new vintage.

BUT, anyone who engages with a dishonest messenger or HAS to have that wine (as if there are no other options), or chooses to work with importers who can only buy small amounts for the whole US and fake allocate has decided their own fate.

SPLASH DECANT 10/15/19

Chances are high you have Inventory Bloat Disease

Chances are high you have Inventory Bloat Disease.

Q: Who is having trouble “controlling” their inventory balance?

A: Everyone of a certain size.

For nearly every restaurant, retailer or importer/distributor that isn’t small, inventory will always be the noisy player within the tension trio of buying+inventory+sales. The pattern of the sales, the inventory you carry and the need to buy more are in a state of constant tension.

Distressed inventory in the wine and spirits business is a symptom and not a cause.

Below are the symptoms of Inventory Bloat Disease. If you are failing with two of these, I don’t need to look at your inventory, sales, or committed allocations that you haven’t taken this year – you have IBD big time.

I have simplified as much as possible below, but as always, nuances abound.

If you want a quick refresher on some important info for Importer/Distributors – read a previous post: The Closeout Recipe.


Belief System

Do you really believe in what you are buying, or is it just a commodified category? Polaner had to close out the first release in the market of López de Heredia. THEY CLOSED IT OUT. Let that sink in for a moment. Chapeau to them, they believed it was top-tier and the market would catch up so they brought it back in and didn’t think twice. Now it is the banner bearer of the Rioja appellation.

If you buy with belief, it will strongly impact how you sell. And also, you can always get lucky. Something can fly out and it has little to do with your buying genius.

Belief matters just as much as dollars, likely more.

The top importer/distributors/restaurants/retailers in NYC can articulate what they believe in and this translates to inventory movement. They don’t flip out after some random turn time  – they believe. And in concert, they also know when to make moves when something isn’t right.

Launching

How you launch (sell) a new wine or spirit within the company and into the market is so vital it can literally hide a producer. A great producer with lots of promise can just sit there in the dark, unlit corner of your inventory.

Either you have a plan to launch or you don’t. “Let’s just try” is only good enough 1 out of every 10 launches, and is the long-term tactic of the fool.

How you launch can kill the release of a producer or elevate them immediately.

Timing

There are seasonal buys just like there are seasonal restaurants.  If you can think about when you are bringing something in and acknowledge at the outset that it is seasonal you can avoid some ghastly errors.

Are you bringing in a bunch of Rosé on September 15th? It better be hot as hades and this NYC Market must be showing more commitment than I currently observe with Rosé.

Timing matters. Even when you have to jump to grab a producer…

The Market Decides

This may seem obvious, but you must pay attention to the Market. That portfolio of “small, natural growers” will sound the same as the portfolio that everyone else is offering. That group of tiny producers from Swaartland that you represent that is ‘exceptional’ may be dead on arrival.

Ultimately, the market will decide if you have the goods. And you must be out there in the game – not just an #InstagramPeepingTom. Really out there. Faking market knowledge is obvious to the real observers.

Knowing the market takes real work, but it will save you from the inventory blues. You have to be a savvy observer.

“ Polaner closed out the first release in the market of López de Heredia. THEY CLOSED IT OUT. Let that sink in for a moment.

Internal distrust

If there is internal distrust (normally within upper management) about the quality of product bought or the direction of a portfolio or the list or the section in a store, you will have problems selling internally to the sales staff and by extension externally to the market. Especially with new products.

Deal with it. Not articulating what the company believes in and talking badly of your buying team is a sure-fire way to create a non-trusting environment and create dead inventory.

There are always at least two markets: the internal one of the Company and the external of the Market. Trust is built by actions and not words.

Pricing Purgatory

While pricing will never solely decide the fate of any product (and actually is the first question of the narrow-minded), you MUST be aware of the perception of quality and pricing of the category you are selling within.
If you price off of a formula, you could kill a wine or spirit that has real potential. Even further, it could take multiple releases or vintages to get it launched again properly if you don’t know the reason you have chosen pricing.
EX: I was once asked why a Cru Beaujolais was not selling as fast as it should be. I then communicated what the wholesale cost of the current release of Lapierre Morgon was and the person asking didn’t know. Lapierre was 4 dollars less per bottle wholesale than the Beaujolais we were selling. This is a top producer at a fair price with a serious following.

Pricing doesn’t ultimately decide the fate of a producer, but you have to know the landscape to position a wine or spirit or you will watch it sit there and have to change directions to get it going.

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