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  • Blog
    • THE REORDER (Sales)
      the salesperson experience
    • SPLASH DECANT (Market)
      streetwise stories of the beverage marketplace
    • FIVE QUESTIONS (People)
      insider questions and answers
    • TASTE (Gastronomy)
      a view from the table
  • About Ryan
  • Contact
THE REORDER 07/30/19

The Struggling Salesperson vs. The Fluent Salesperson

“The Struggling Salesperson vs. The Fluent Salesperson”

There is a cadence to a pistons firing salesperson – the fluent, knowledgeable seeker of market nuance. The fluent salesperson pays attention to the ripples, the seams, the open fields, and the crowded ones.

The struggling salesperson thinks about portfolio reputation and why they aren’t calling. They worry about small scale competitors and have no feel or touch for the tangible movements of a market.

The fluent salesperson sees the connections that they can make and chooses.

The struggling salesperson plays politics and thinks certain accounts equal success.

The fluent salesperson sees allocations as a tool.

The struggling salesperson sees allocations as the goal.

The fluent salesperson opens doors and rarely pushes anyone through.

The struggling salesperson pushes sales and rarely opens doors.

The fluent salesperson doesn’t fret, they make waves.

The struggling salesperson frets away and tries to make sales.

The fluent salesperson knows that the waves are in motion.

The struggling salesperson doesn’t even see the waves.

July in the NYC wine sales game is always a month that shows salesperson mettle. It shows who has grit and who knows how to make waves…and it is obvious who doesn’t.

“ The fluent salesperson pays attention to the ripples, the seams, the open fields, and the crowded ones.

The “slow month” is a mindset.

Don’t fret, make waves.

Don’t sell, make waves.

Don’t complain about inventory, make waves.

Don’t disparage the market, make waves.

Don’t get jealous of the one-man show, make waves.

Don’t compare importer to importer, make waves.

SPLASH DECANT 07/13/19

The Gigantic Meaningless Wine Award (s)

The Gigantic Meaningless Wine Award

Dear Sommelier,

Thank you for your entry fee, cover letter, dinner menu, and wine list for the Award this year.

Congratulations! We have decided to award you with a Gigantic Meaningless Wine Award, second level.

We are thrilled to have you as part of the many thousands that paid the entry fee.

As a winner, you will not only feel validated, but random people from the wine industry will congratulate you. You are finally good enough now. You are likable, highly skilled and your parents will love you more now than they did before.

Your award is being mailed to you. It will arrive in the coming week.

Please do not make love to the award.

Do not reenact that scene with Billy Bob and Halle B from Monsters Ball – (this award will make you feel good, you don’t need to ask it to).

This award consents to hugs, caresses, and since 2014 does not allow special exemptions to “Showering” of any sort.

Please congratulate all other winners and get them to congratulate you (preferably on Social Media).

Grab a bottle and pose! If you just started a few months ago and have had little to nothing to do with the program, no big deal. We love group photos. We keep hearing about “stories” – do it for us your personal sommelier brand and make your awesome restaurant owners notice!

Please privately (or publicly) laugh at the others that did not win or participate.

Shame the others like muzzled handmaidens. They probably don’t have enough cash to pay the entry fee! What a bunch of LO-SERS! They suck big time, amiright?

Also, after you have hugged and caressed your award…

“ Even in well-established culinary destinations like New York City, the Gigantic Meaningless Wine Awards serve as validation for a job well done.

Please display the award prominently in the restaurant so the owners feel so so good.

Make sure that it is prominently placed so customers see it. Give them the opportunity to wonder what the hell it is, or say to their friends as they enter: “Seeeee, this place is great. They won the Gigantic Meaningless Wine Award!”

Finally, please download our app.

We are building a Gigantic Meaningless App that shows everyone where you can find the most Gigantic Meaningless Wine Awarded programs in the city. We promise to bring huge droves of fans of meaningless wine programs to fill your seats.

The code words to know the customers used the app to find you are “Ranch” and “Dressing.” It may appear that they just want Ranch Dressing, but really, they want Ranch Dressing AND they found out about you via the meaningless wine app. You are welcome.

We know what you are thinking: Winning is SUCH an honor…You are right.

And also, you must be thinking: I really really want to GET IT ON with this award. I want to make the award feel what I feel. Please don’t. We have had problems in the past but have signed an NDA and can’t talk about it.

We look forward to your entry fee participation next year.


*the gigantic meaningless wine award is not real.

THE REORDER 07/01/19

When to Walk Away

When to walk away

Years ago, I used to go to Marseille on 44th st. and sit in a line to show a few wines to the Wine Director. It was a lineup – same time, same day, everyone who comes gets to taste with the Sommelier.
Every single time I had to wait for an hour plus and I watched every other rep put on their show. I listened as much as I could to every meeting I could and then I took my turn.
The buyer never took more than a few cases of anything and I am not sure he ever bought big from anyone.

To most managers and owners, this type of account would appear to be a colossal waste of time. Not true.
I learned so much from those that presented wine. What they would say. The stories they would shape.
What not to do was often on full display.
I also met people that were just beginning as reps that now own their own companies.


The Basics

A few basic points that I have mentioned before:

It is possible to show too much wine.

Anyone can sell a label everyone knows.

Listening matters more than artful storytelling, but both woven together are the Jedi move.

Buyers have a style of buying that has nothing to do with their palate, and is likely more important. You should figure out both.


 

“ Sometimes you have to walk away from an account that has meant a lot to you.

One day in the Fall, I walked away. I decided to let the account go and pass it along to someone else.

It had nothing to do with the monthly number, which had actually built up.

It also had nothing to do with the wine director, who was skilled and I had a good relationship with.

Why?

I looked around and I realized I had outgrown the account – I couldn’t wait in line anymore. It didn’t feel right anymore. I learned what I needed to, connected what I could to that Sommelier/program and now it was time to move on.

You have to make choices as a rep that appear counterintuitive, but open doors that others can’t see. Management will likely not understand because they see customers as a constant stream, but we know better. There is no stream. There is no real constant.

Sometimes you have to walk away and start something over.

Go make waves.